- All Longchamp items are created with the utmost care in our workshops. To guarantee their longevity, we recommend that you follow a few simple rules: • protect the product from heavy rain; • avoid all contact with oily products, products containing solvents or alcohol (perfume for example); • avoid prolonged exposure to bright light; • for dark-colored items, avoid prolonged contact with light-colored fabrics, especially in a humid environment; • for light-colored items, avoid friction with other materials or prints whose colors may rub off (jeans for example); • be careful not to scratch or rub the product against abrasive surfaces; • after use, we recommend storing your product in a case, away from light, humidity and heat.
- To maintain your product, apply with a soft brush Longchamp colorless cream regularly to leather areas. This product can be protected by applying a waterproofing agent, following the recommendations given by the manufacturer.
Shipping Indonesia wide (international shipping not available)
Please Note:
JNE shipping times are from the time your package arrives at JNE, please allow an additional 1-3 working days for processing.
All shipping will be carried out by JNE
- JNE shipping cost will be displayed on the 'Shipping' page during checkout.
- You can also view pricing and which options are available for your location by visiting the JNE tariff page here.
- Once the JNE airway bill number is available you will receive a 'shipment confirmation email' with the tracking number.
JNE Shipping Options:
OKE
- Ships to all areas.
- Lower shipping cost but longer delivery times.
- No delivery service on Saturdays, Sundays and national holidays.
REG
- Ships to all areas.
- Estimated shipping time based on destination 1-7 weekdays.
- No delivery service on Sundays.
- Shipping can be tracked on the JNE page here by using your JNE airway bill number.
YES
- Next day delivery (by 11.59pm local time).
- Only applicable to certain cities.
- Includes Sundays & national holidays.
- Shipping can be tracked on the JNE page here by using your JNE airway bill number.
Refunds
We do not offer refunds except in the case where an exchange item is not available.
Returns
If your product arrives damaged please contact our customer service team to arrange pickup of the damaged item and for a replacement item to be sent.
In the event the item is damaged / defective and cannot be replaced a refund will be processed.
Exchange policy
Your satisfaction is important to us. We will gladly accept returns for exchange, in the country where purchased, of new and in perfect condition merchandise within fourteen (14) days of the delivery date*.
Please ensure that all items returned are complete (manual, accessories, etc.) in their original condition with their original packaging, and please provide a copy of your invoice. Incomplete, used, damaged or sullied returned items will not be accepted. We reserve the right to deny an exchange if returned merchandise does not meet our requirements.
* Delivery date is the date the item is received at JNE
Previous Collections Items.
Previous Collections items cannot be returned or exchanged in boutique
For all returns & exchange requests please contact our customer service team by email or Whatsapp for further instructions.
customerservice@luxurigroup.co.id
WA 0859 4769 9000
Monday - Sunday: 9:00 - 17:00
PRICE ADJUSTMENTS
We do not offer price adjustments.