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How can I check the availability of an item in your Stores?

We recommend contacting the Store you've selected to confirm stock information.

I'd like to reserve an item online or in store

Online reservations are not available, but you can contact your nearest store by phone to reserve the item you're interested in.

I'd like some advice on choosing an item

About to confirm your order but unsure about your choice of an item? Make the most of our in-store sales advisors via customer service for some extra guidance!

I'd like to have an item authenticated

Only a purchase made on our official Longchamp.com website, in a Longchamp Store, or from an authorized distributor (concession in a department store or retailer) can guarantee the authenticity of an item.
An original invoice is issued at the time of purchase, whether made online or in one of our Stores.
We can neither guarantee nor verify the authenticity of an item bought outside of an official point of sale.

I'd like to get an invoice duplicate

Longchamp can issue you an invoice duplicate for your purchase, whether recent or older.
We invite you to contact the Store or retailer where the purchase was made - you can find all the contact details for our points of sale here.

For online orders you can download another copy of your invoice from your order confirmation email.