Privacy policy
This Privacy Policy explains how PT Mitra Elok Persada, operating the official Longchamp online boutique for Indonesia at longchamp.co.id ("Longchamp Indonesia", "we", "us"), collects, uses, shares and protects your personal data when you visit our website, place an order, or contact us. We process personal data in accordance with Indonesian Law No. 27 of 2022 on Personal Data Protection and other applicable regulations.
1. Personal data we collect
Information you provide
- Your name, email address, phone number, and billing and delivery addresses when you place an order or create an account.
- Your messages and the details you share when you contact Customer Service by email or WhatsApp.
- Your preferences when you sign up to receive news from Longchamp Indonesia.
Order and payment information
- The products you purchase, order history, and delivery details.
- Payment is processed securely by our payment providers. We do not store your full card details.
Information collected automatically
- Device and browsing information, such as your IP address, browser type, the pages and products you view, and how you arrived at our website.
- This information is collected through cookies, pixels and similar technologies. You can manage or disable cookies in your browser settings, although some parts of the website may not work as inte
2. How we use your personal data
We use your personal data to
- Process, deliver and support your orders, including exchanges and after-sales
service.
- Respond to your questions and requests.
- Send you news, collectionsApp, where you have agreed to receive them. You can unsubscribe at any time using the link in our emails or by contacting us.
- Show you relevant advertis on your activity on ourwebsite.
- Understand how our website is used and improve it.
- Prevent fraud and keep our website and customers secure.
- Comply with our legal, tax
We process your personal datt, to perform our contractwith you when you place an order, to comply with legal obligations, and for our
legitimate business interest
3. Who we share your personal data with
We never sell your personal data. We share it only with trusted service providers who help us operate our business, and only as needed for the purposes above:
- Shopify, which hosts our online boutique.
- Payment providers, such asents.
- Delivery partners, such as JNE, to deliver your orders.
- Klaviyo, to send our email
- Cekat, to manage Customer Service conversations on WhatsApp.
- Google and Meta, for websi
We may also disclose personal data where required by law, or to protect our rights,
our customers or the public.
4. International transfers
Some of our service provideride Indonesia, including inthe United States, Canada and the European Union. When personal data is transferred
outside Indonesia, we take slevel of protectionconsistent with Indonesian law.
5. How long we keep your personal data
We keep your personal data only for as long as needed for the purposes described in this policy, including to meet our legal, tax and accounting obligations. When it is
no longer needed, it is secu
6. Your rights
Under Indonesian law, you ha
- Access the personal data we hold about you and obtain a copy.
- Correct or update inaccuraa.
- Request the deletion of your personal data.
- Withdraw your consent at ang communications.
- Object to or request restriction of certain processing.
To exercise any of these rigthe details below. We mayneed to verify your identity before acting on your request, and we will respond within the time required by law. Some data may need to be retained where we are legally required to do so.
7. Security
We use appropriate technicalto protect your personal data against loss, misuse and unauthorised access.
8. Children
Our website is not intended  of 18, and we do notknowingly collect personal data from children.
9. Changes to this policy
We may update this Privacy Pflect changes in ourpractices or in the law. The latest version will always be available on this page.
10. Contact us
For any questions about thisse your rights, pleasecontact us:
Email: customer.service@longchamp.co.id
WhatsApp: +62 878 7727 3125 (Monday to Friday, 9:00am - 5:00pm)
Post: PT Mitra Elok Persada,angga Dua Block 1 No. 5B,Jakarta Pusat, DKI Jakarta 10730, Indonesia
