Refund policy

Online purchases
This policy applies only to items purchased on longchamp.co.id. Items purchased in a Longchamp boutique must be returned to the boutique where they were purchased, in line with that boutique's exchange conditions.

Exchanges
Longchamp Indonesia gladly accepts exchanges within 30 days of the date your order is handed to JNE for delivery. Items must be new, unused and in perfect condition, complete with all accessories and their original packaging, and accompanied by a copy of your invoice. Incomplete, used, damaged or soiled items cannot be accepted, and we reserve the right to decline an exchange that does not meet these conditions. Exchanges are only possible for orders purchased and delivered within Indonesia.

Sale items may be exchanged under the same conditions.

Once your exchange request has been approved, return shipping is at the customer's expense.

Personalised items
Embossed and personalised items are final sale and cannot be exchanged or refunded.

Damaged or defective items
If your order arrives damaged or defective, please contact our Customer Service team. We will arrange collection of the item and send you a replacement.

Refunds
We do not offer refunds, except when a damaged or defective item cannot be replaced, or when the item requested in exchange is no longer available.

Price adjustments
We do not offer price adjustments.

How to request an exchange
Please contact our Customer Service team before sending any item back, and we will guide you through the next steps.
Email: customer.service@longchamp.co.id
WhatsApp: +62 878 7727 3125
Monday to Friday, 9:00am - 5:00pm