Delivery times will depend on your location and the shipping method selected.
Generally shipping times are around 1-2 days for Jakarta and 1-6 days for more remote areas.
All items are shipped from Jakarta.
1-2 days is also required for processing before your order is shipped.

After your order has been confirmed and shipped out, you will receive an email notification with your order details for tracking. If you do not receive any shipment information, please contact our Customer Service team at +62 859 4769 9000 Monday to Sunday (except public holidays), from 10:00am to 7:00pm, or EMAIL at customer.service@longchamp.co.id

A shipping confirmation email will be sent to you once your package is with the carrier.
If you haven't received one, we ask that you please check the junk folder of your inbox.
If it isn't in there either, please go to My Account and check My orders for:
- the status of your order
- the summary of the items ordered

When you receive your order, please always check the condition of the parcel and the ordered item(s), and that the order is correct.
Should you note any damage to your parcel or item, please note the damage on the courier delivery slip, and contact us immediately by e-mail at the address shown in the table at the top of these General Terms and Conditions. Please also retain the shipping packaging.
Please detail the relevant damage in your message (damp, holes, open parcel, etc.). In all cases, you have a period of three (3) days, not including public holidays, of receipt of your parcel to notify the courier of any reservations, by extrajudicial document or registered letter.
The recipient must note any damage or spoliation observed on delivery on the delivery slip, signed and dated, in the form of written, detailed and comprehensive reservations.
If the delivered item(s), do(es) not match your order, you may return it/them in accordance with the procedures detailed below under 'Return' and 'Guarantees'.