• All Longchamp luggage are created with the utmost care in our workshops. To guarantee their longevity, we recommend that you follow a few simple rules:  
  • protect the product from heavy rain and any difficult weather conditions ;  
  • avoid all contact with oily products, products containing solvents or alcohol ;  
  • always make sure you open and close zipped luggage correctly, both zips must meet in the middle ;  
  • for dark-colored items, avoid prolonged contact with light-colored fabrics, especially in a humid or tropical environment ;  
  • for light-colored items, avoid friction with other materials or prints whose colors may rub off (jeans for example) ;  
  • be careful not to scratch or rub the product against abrasive surfaces ;  
  • use a non-abrasive sponge humidified with water to gently remove any surface dirt from your trolley ;  
  • light scuffs cannot be removed from your trolley, and are part of the life and personality of it ;  
  • after use, we recommend to clean and dry your luggage, and to keep it away from light, humidity and heat.

• To maintain your product, apply with a soft brush Longchamp colorless cream regularly to leather areas. To remove dirt, clean the whole lining using a cloth or a soft brush, with water and neutral soap.

NEED HELP ?
Our Customer Service team is happy to help you from Monday to Friday (except public holidays) from 10 am to 7 pm
1. Phone number : +62 859 4769 9000
2. customer.service@longchamp.co.id

Delivery

- Free shipping on all orders
- Orders shipped with JNE
- Orders are shipped from Jakarta, allow 1-2 days for processing.
- Shipping to Jakarta: 1-2 working days.
- Shipping outside Jakarta: 1-6 working days depending on location.

Store Pickup

- You can now have your order shipped to our store locations and collect from there free of charge.
- Plaza Indonesia: ready within 1-2 days.
- Plaza Senayan: ready within 1-2 days.
- Pondok Indah Mall 2: ready within 1-2 days
- Tunjungan Plaza Mall 4: ready within 2-4 days.

OUR STANDARD PACKAGING

Opt for packaging with low environmental impact and minimal packaging waste. The packaging is made from recycled materials.

• The gift packaging brings together LONGCHAMP’s traditional Heritage Green with Light Green, which embodies the brand's energy and creativity.
•  Personalise your gift with a message.
• This packaging is FSC certified.

*Sale items and those from our Previous Collections do not qualify for gift wrapping.

OUR GIFT PACKAGING

You can pay for your order using the following payment methods:
- Credit Card (Visa, Mastercard, JCB)
- Virtual Account (BCA, BNI, BRI, MANDIRI, PERMATA)
- E-Wallets (QRIS)

Your credit card details are safe with us.
All the information is protected using Secure Sockets Layer (SSL) technology.

You can pay for your order using the following payment methods:
- Credit Card (Visa, Mastercard, JCB)
- Virtual Account (BCA, BNI, BRI, MANDIRI, PERMATA)
- E-Wallets (QRIS)

Your credit card details are safe with us.
All the information is protected using Secure Sockets Layer (SSL) technology.