Here is a step-by-step guide to help you complete your order on Longchamp.com.

1 - Find your item(s) by browsing through the categories and filters. Already have an item in mind? Search for it using the search bar at the top of the website.
2 - Once you've chosen your item(s), add it to your cart and enter your desired quantity. All orders are limited to and cannot contain more than:
- Three (3) identical items (item, identical material, and color); and/or
- Ten (10) items in total and/or
- Twenty (20) items in any styles in total within twelve (12) month;
3 - If you'd like, you can add gift wrapping and a card with a personalized message. 

4 - Create an account if desired – this will allow you to track the progress of your order.
5 - Enter your shipping and billing address.
6 - Proceed to Payment & select your preferred payment method.
Once you've completed your order, a thank you page will appear displaying your order number and confirmation that your order has been successfully placed. Once your order has gone through, you'll receive a shipping confirmation email once your order has been dispatched.
You can access the invoice via your customer account once your order has been dispatched.

All orders are limited to and cannot contain more than:

 - Three (3) identical items (item, identical material, and color);
- and/or Ten (10) items total within thirty (30) consecutive days;
- and/or Five (5) personalized items within thirty (30) consecutive days.

If you're struggling to access pages on our website, your browser may have remembered some information that is out of date.
We recommend clearing your cache using Ctrl + Shift + Delete for Google Chrome, Internet Explorer, and Firefox. If your problems persist, we invite you to contact our Customer Service team by completing this contact form.

You can find all of our General Conditions of Sale here.